Managed IT Services
OPTIMIZE YOUR BUSINESS IT ENVIRONMENT TODAY! Boost your IT support without added administrative overhead with full-service, prompt support at a fixed cost.
A Clear Response to Common Complexity:
You understand that to stay competitive and efficient, you require a secure and functional IT environment. However, like many others, your company may face the challenge of balancing financial goals and adequate IT resources. What are your options? You may use standard network and endpoint hardware and software, but finding the talent to manage them effectively is not easy. Hiring a qualified and experienced IT generalist may be costly. You may outsource to a third-party service provider instead of doing it yourself. But are you choosing the right partner? Do local service teams have the capacity to support you if their engineer is unavailable??
Get enterprise-quality IT support without the overhead of an IT department. The CoreByte Mange IT solution handles everything from fixing a frozen computer to monitoring your systems to providing email services. As a subscription-based program, this one-cost, one-stop solution helps you take action and control your variable costs. With unlimited access to our responsive team, you can be confident.
Shared Goals Drive Good Partnerships:
Since your subscription is a fixed fee, we seek to prevent issues and resolve them as quickly as possible when they do occur—often before you even know there’s a problem. This aggressive, proactive stance improves your environment’s performance while reducing the cost to support you. When you win, we win. With Scantron’s proactive monitoring and prompt remote and onsite support, you and your staff get the most out of your IT environment without adding costly resources.
The Total Support Solution
The Manage IT Solution service package includes:
- Initial assessment and documentation
- Solution design services
- Security Administration
- Proactive network health monitoring: keep your infrastructure and workstations running smoothly.
- User account management: ensure your end users have proper access and rights
- Hardware and software support: deliver a reliable network, software, and printing environment for any end users on any device
- Helpdesk—remote and onsite: get unlimited, quick access to expert help and escalate to onsite support when needed
We don’t stop there. Customized Manage IT solutions and enhanced services are also available. Create the support solution you need for productivity, enhanced security and reporting, unified communications, cloud and/or hosted services, and colocation. Trust your core productivity applications to Scantron as well. Not only are we a Microsoft Gold Certified Partner, but CoreByte is also a leading implementer of Microsoft Office 365.
Better Performance, Less Downtime
The first step we always take is to listen and understand your business goals and functional requirements. We audit your existing environment, then build what we learn into a strategic plan for your network.
Your Mange IT Service team includes:
1. Onsite IT Executive
An onsite IT support executive will be responsible for installing, maintaining, troubleshoots and upgradingthe hardware and software systems of a client or organization at their premises. They ensure the systemsare secure, reliable and efficient, and meet the industry standards and regulations.
2. Virtual Account Manager
An IT account manager is responsible for managing the relationship between the on-site IT executive andthe client to ensure that the service delivery meets the agreed standards and expectations and identifiesopportunities for improvement and growth in IT Infrastructure. The account manager will be alsoresponsible for monthly deliverables & reports.