Careers

Team Leader / Delivery Head

• Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.

• Identify and suggest Business improvement opportunities.

• Identify and drive opportunities to enhance service delivery and Customer experience.

• Update trackers Create, Update tickets, service works, update required applications and tools.

• Act as the first level of escalations and resolve the same to the satisfaction of the stakeholder keep also ensure Process Manager is informed of new issues.

• Provide updates and submit reports related to own area of work.

• Encourage associates to use various material that are available in the intranet.

• Customer Relationship Management, provide information educate customer troubleshoot probe and fix issues.

• Ensure Team Productivity levels are achieved as per the targets set year on year.

• Process Improvements and Process Adherence, provide information educate customer troubleshoot probe and fix issues.

• Achieve Individual SLA targets set as well the account level collective targets set for the team.

• Ensure process delivery in the respective groups is as per the SLAs.

• Complete all mandatory training and certifications for self and team.

• Lead and contribute towards process excellence initiatives.

• Perform quality checks and ensure error free processing.

• Escalate to the management if deviations in the process are noticed.

• People, Team, provide work direction and guidance to team members, ensure accuracy of the work of team members their ability to operate under deadlines and to work on multiple tasks.

• Establish systems and procedures in the team.

• Reporting to the manager on performance status and any escalations.

• Conduct knowledge transfer sessions for new joiners in the team.

• Conduct performance appraisals for team members provide input into the learning and career plans for team members.

• Identify training needs of team members and provide coaching support to them.

• Support recruitment efforts for the team.

• Contribute to and participate proactively in knowledge sharing sessions.

• Provide work direction and guidance to team members.

• Establish systems and procedures in the team.

• Allocate work and tasks to the team.

• Report to the manager on performance status and any escalations.

• Facilitate and participate proactively in knowledge sharing sessions.

• Conduct team building activities to enhance motivation.

• Conduct process training or refresher training if required.

Inside Sales (Female)

• Tele calling, generating leads

• Identified prospects from the provided list & short out prospecting list.
• Provide service, product information and price quotations. 
• Creating & maintain call logs for the same in a software system.
• To provide support to the client for their queries
• To do sales follow-ups
• To handle closure, & negotiations on phone.